Where can I find details of the Bluestone Inclusive Packages? Our Bluestone Inclusive package was a limited time offer which is no longer available.
You can arrive from 11am onwards on the day of your arrival and use all of the facilities that Bluestone has to offer. Our arrivals lodge is open 24 hours a day, so don't worry if you can't arrive until the evening.
You will be unable to take your car onto park until your check in time; this is 3pm for Ramsey, Skomer and Grassholm lodges or 4. On your departure day check out is at 10am, however, you are welcome to stay onsite until 3pm using Bluestone's facilities. What happens when I arrive? In this area of our website you will find everything you need to know to plan and make the most of your stay including maps and directions.
What time will I be able to get into my Cottage, Lodge or Studio? Access to your accommodation will be from 3pm depending on accommodation type but you are welcome to arrive from 11am and use the Bluestone facilities. On your departure day check out is at 10am, however, you can stay onsite until 3pm using Bluestone's facilities.
You may take your vehicle to your accommodation to unload it at 4. In the interests of health and safety and general customer welfare we actively enforce this requirement. What documentation do I need to bring before arriving? Your confirmation letter which provides your booking references and directions to the Park. Your booking confirmation records and itinerary for any pre-bookings e. You can print your itinerary off on-line in the Manage Your Booking area. If you have pre-booked a buggy, you must provide a full and valid UK driving license an in date photo card will suffice , this must be made available on collection of your buggy.
Where is Buggy Hire? Visit our Resort page for more information. I am going to do a large food shop tomorrow off site; can I take my car down to the lodge to unload? In the interest of guest safety we do not allow external deliveries on to the resort or to our private car parks. Any purchases therefore must be brought with you in your own vehicle.
We request that you do not ask our staff for access to the resort after your arrival day as refusal often offends. If you wish to purchase food off site you will need to bring it with you on arrival, or carry it down on foot after the barrier has been closed. You can book tables or also order groceries in advance of your stay online.
Your groceries will be delivered to your accommodation prior to your arrival! Simply log into Manage Your Booking. Can we bring our own bicycles? You are more than welcome to bring your own bicycles, but please make sure they are kept secure, as Bluestone is not liable for any loss or theft of personal property. If you wish to hire a bike or require a trailer or tag, these can be booked on-line in the Manage Your Booking area or by calling our Contact Centre on What do I need to bring on my holiday?
You can also book Groceries on-line in advance of your stay via our Manage Your Booking area. Here is our recommended Holiday Checklist: Bath Mats You may wish to bring a rubber, non slip bath mat. Unfortunately we are unable to provide and realise it might be a benefit if your party consists of younger children. Bed Linen All bed linen is provided including, duvets and duvet covers, pillows and pillow cases, sheets and additional warm blankets if required.
If you should require a fresh, change of linen whilst on your stay please do not hesitate to ask. If you require more than one high chair or travel cot please inform reservations when making your booking. A charge will apply for an extra cot. We have no dress code in place. We want your stay with us to be as comfortable as possible. We would advise however, that if you are partaking in an activity that you wear clothes that are both practical and comfortable to you. You will be provided with all relevant safety equipment for activities.
Being situated on the edge of ancient woodland we are sure you will come across some fascinating critters. Bicycles Here at Bluestone we encourage the use of bicycles.
Not only is it great exercise, it is also a quicker way to get around our resort. Bikes for all the family are available for hire, as are tag-a-longs and trailers. These are ideal for children with tired legs. Please feel free to bring your own cycle helmets or alternatively cycle helmets can be purchased at Bike and Buggy Hire. Please note we do not currently hire out cycling helmets. UK Driving Licence Electric Golf Buggies are available to hire for those who like to take things just that little bit easier.
However in order to hire a buggy you must hold a full and valid UK driving licence and in date photo card, this must be made available on collection of your buggy. Backpack Because the bicycle is the most popular way of navigating around the village, a backpack tends to prove very useful. Especially if you stop off at one of our many shops. Or perhaps you might want to purchase a souvenir from a gift shop whilst on one of our activities or just out exploring on your own.
You can download and pre-fill the forms prior to arrival via the Pre-Regration section in the Manage Your Booking area.
How can I charge to my accommodation? When you arrive at Bluestone and are checking in you will be asked if you would like to 'Charge to your Accommodation'. If you say yes, then simply read and sign the disclaimer and follow the instructions provided.
You can download and complete a form prior to your arrival via the Pre-registration section of the Manage Your Booking area. What can I use it for? When can I use it? You can use it up to 5am on the day of your departure. How do I use it? Upon being asked for payment state that you wish to charge back to your accommodation and hand over your brown key card wallet and key card.
Confirm your accommodation number e. You will be asked to confirm the name of the main person on the booking.
Do you provide bed guards at Bluestone? There is an iron and ironing board.
Bluestone will pre authorise credit upon production of a valid debit or credit card. Each night, Bluestone will check the amount you have spent and if you have spent more than the credit amount, we will take payment at this time and reset your pre authorisation limit. You must carry your brown key card wallet and key card with you at all times if you wish to charge to your accommodation. Without both the card and wallet we are unable to charge back to your accommodation.
Bluestone retains the right to stop your use of this facility at any time and for any reason including but not limited to; failure of authorisation, technical issues etc. Bluestone retains the right to recover any unpaid bills and recovery costs through appropriate legal channels.
Your Accommodation Can I choose my exact lodge? Your accommodation will be allocated to you on the day you arrive, however, subject to availability a preference fee can be paid in advance, prior to your arrival. It also includes a 2 hour thermal spa entry per adult and a bottle of wine per adult.
The cost varies depending on the number within the party, to find out more call our reservations team on Do you provide bed guards at Bluestone? We have bed guards which are available for you on request throughout your stay. They can be requested either by contacting reservations prior to arrival or by contacting guest services while on resort. Yes all of our televisions have HDMI ports. Is there WiFI internet access in the accommodation? All accomodation and many areas of the resort have access to WiFi.
This is a complimentary service to provide basic internet browsing, social media and webmail. The free service will not work for high bandwidth or low latency applications such as video streaming, VPNs, online gaming, large downloads etc We offer Premium Wi-Fi available for purchase at a cost per device Two devices are included with in the price of any guests staying in our St Davids lodge.
The premium service has a dedicated, guaranteed bandwidth for guests which will allow exclusive use of up to 5Mbs internet connection depending on signal strength which will be sufficient for high-speed use such as watching TV in HD, streaming video or playing games. Premium WiFi access is available in limited quantities per break and is on a first-come first-served basis - to book Premium Wifi please login to Manage Your Booking. Smoking in the accommodation Smoking is not permitted in any buildings, lodges or apartments.
It is permitted only in designated areas. Please note this includes E Cigarettes. Do I need to bring my own linen and towels? Linen and towels are provided in your accommodation, but any additional linen items you may require will be provided at a supplemental charge. To pre book additional towel packs please log in to your booking online, simply access Manage Your Booking and supply your confirmation number and email address.
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