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These Terms will apply to any contract between us for the sale of Products to you Contract. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site. We amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand the terms, which will apply at that time.

These Terms, and any Contract between us, are only in the English language. Information about us 1. Our VAT number is 1.

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  • You should e-mail us at sales direct4baby. If you are emailing us or writing to us please include details of your order to help us to identify it. We cannot guarantee that the information and packaging on our site accurately reflect the Products.

    By agreeing to these Terms, you are also agreeing to what is stated on our Delivery Information page. We do not source products. We do not electronically store any of your payment card details at all.

    Your Products including their packaging, appearance and colour may vary slightly from those images. We reserve the right to make alterations and corrections to our site as appropriate.

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    We rely on the information provided by manufacturers of the Products and accordingly cannot be responsible for changes made to Products by manufacturers in circumstances where they have failed to inform us of any changes.

    We can therefore not be held liable for any loss or damage which occurs as a result from the use of our website and the information it contains. If you are unsure about whether to use a particular Product s or you are unsure how to use a Product s , we recommend you contact your veterinary surgeon before using any such Product.

    How we use your personal information We only use your personal information in accordance with our Privacy Policy. Conditions of Purchase 4. Delays can occur if you have failed to provide certain information, which is required by us to satisfy your order.

    Alternatively, please contact us by e-mailing us at sales direct4baby. How the contract is formed between you and us 5. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

    However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5. The Contract between us will only be formed when we send you the Dispatch Confirmation. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible. Our right to vary these Terms 6. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

    We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return at our cost any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

    Your consumer right of return and refund 7. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

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  • Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below: Your Contract End of the cancellation period Your Contract is for a single Product which is not delivered in instalments on separate days. The end date is the end of 14 days after the day on which you receive the Product.

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    Your Contract is for either of the following: The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.

    Your Contract is for the regular delivery of a Product over a set period. The end date is 14 days after the day on which you receive the first delivery of the Products. With which ever method you use to inform us, we will e-mail you to confirm we have received your cancellation. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.

    For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.

    If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. For example, if we offer delivery of a Product within days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

    For information about how to return a Product to us, see clause 7. In such circumstances, we will usually provide a pre-paid printable return label for you to use when returning the Product s. We will usually send you the returns label with the confirmatory cancellation email referred to in clause 7. If we have offered to collect the Product from you, we will collect the Products from the address to which they were delivered.

    We will contact you to arrange a suitable time for collection; b unless the Product is faulty or not as described in this case, see clause 7.

    Bulk buying and discounts We are not able to verify whether discounts are available when purchasing in bulk as we do not sell directly. We reserve the right to decline the acceptance of any order, or cancel an order, in full or in part, for any reason within our discretion.

    If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery.

    If we have offered to collect the Product from you, we will charge you the direct cost to us of collection. We will advise you of this cost by email to you. As a consumer, you have legal rights in relation to Products that are faulty or not as described.

    These legal rights are not affected by your right of return and refund in this clause 7 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

    Delivery and Risk 8. Please see our Delivery Information page of our website for further information which details the services we offer. By agreeing to these Terms, you are also agreeing to what is stated on our Delivery Information page.

    We reserve the right at all times to make further enquiries or take such steps as are necessary to ensure the suitability and appropriateness of all orders of our Products. We reserve the right to decline the acceptance of any order, or cancel an order, in full or in part, for any reason within our discretion. Occasionally our delivery to you may be affected by an Event Outside Our Control.

    See clause 14 for our responsibilities when this happens. If you are unsure about whether to use a particular Product s or you are unsure how to use a Product s , we recommend you contact us before using any such product. All damaged items most be notified to us within 7 days of receipt.

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  • We may ask for photographic proof of damage in such circumstances. If you ask for for your package to be left somewhere or provide alternative delivery instructions then you do this at your own risk. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.

    However there are restrictions on some Products for certain International Delivery Destinations, so please review the information on the relevant Product page carefully before ordering Products. Please note that we have no control over these charges and we cannot predict their amount.

    Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you break any such law. Price of products and delivery charges We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.

    However please see clause However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect. Our delivery charges are as advised to you during the check-out process, before you confirm your order.

    To check relevant delivery charges, please refer to our Delivery Charges page. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order.

    We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Product and refund you any sums you have paid.

    How to pay We accept the following cards: We are provided with partial details of your card type of card and last 4 digits but we never get to see your full card details when making payments online.

    We do not take orders over the telephone. We will take payment for your Products at the time of your order the Products rather than waiting for Products to be dispatched. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.

    Our liability to you Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract. You agree not to use the product for any commercial, business or resale or other purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    Events outside our control An Event Outside Our Control is defined below in clause

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